File A Claim

In order to make an insurance claim, you must be the insured, beneficiary or executor of the estate. If you’re not, we’ll guide you through the process.

Start your claim now

Step 1

Reach out to us when you want to make a claim

By Phone

1-877-887-6371
Monday – Friday, 8 a.m. – 5 p.m. (ET)

By Web Form

Fill the 'File A Claim' form and our team will get in touch with you to facilitate your claim process.

Checklist

Information you’ll need to provide when you call us:

Policy number
Name of insured, beneficiary or beneficiaries
Cause of disability or death
If it’s a life insurance claim, place of death

Step 2

We send you the forms

A customer service representative will assess your situation and send you the relevant claims package.

Step 3

You complete the forms & return them

Once you have completed the forms, return them to us by secure email, fax or by mail in the self-addressed, stamped envelope provided.

Note: incorrect information or missing documents can delay a claim decision so please carefully review the materials to ensure that you have all the required documentation before sending them to us.
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1075 West Georgia Street, Suite 1810
Vancouver, BC V6E 3C9
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If you want to follow up on your claim, call us at 1-877-887-6371. To protect your privacy and the security of your personal information, if sending your claim documents by email, please go to E-mail Encryption PDF (Opens in new tab) for more information.

Step 4

We evaluate your claim & mediate a decision

When you return your claim documents, we will let you know if we need any other information. Our team of specialists will ensure you receive all benefits payable under the policy.

File A Claim

In order to make an insurance claim, you must be the insured, beneficiary or executor of the estate. If you’re not, we’ll guide you through the process.

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File A Claim

How to file a claim

Step 1

Contact Us

Step 2

We send you the forms

Step 3

You complete the forms & return them

Step 4

We evaluate your claim & make a decision

Step 1

Reach out to us when you want to make a claim

Checklist

Step 2

We send you the forms

Step 3

You complete the forms & return them

Step 4

We evaluate your claim & mediate a decision

File A Claim